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SHIPPING & RETURNS

Shipping

Shipping

Delivery is only provided in the EU and is deemed to have occurred when the goods are delivered to the address specified by you.

 

Warranty

We are under a legal duty to supply products that are in conformity with these terms and conditions. If the delivered goods are defective, you are entitled to your statutory rights as a consumer. Solidifique does not give any additional warranties against defects other than the rights provided by law.

Shipping Cost

Your order at Solidifique.com is shipped according to the tariff for the different delivery zones announced on the site.

RETURNS

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Solidifique Ltd, Georche Petrov 1,1309 Ilinden, Sofia, Bulgaria, email: contact@solidifique.com) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax, or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract to:

SOLIDIFIQUE Ltd, Georche Petrov 1, 1309 Sofia, Bulgaria, email: contact@solidifique.com

+359 886 552709

I/We hereby give notice that I/We withdraw from my/our contract:

of sale of the following goods:

……………………………………………………………..

ordered on…………………/received on………………………….:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) only if this form is notified on paper:

Date

 

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, without the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.

You shall send back the goods or hand them over to us or to our logistics service provider, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal:

The right of withdrawal is excluded for contracts on the supply of goods (i) which are made to the consumer’s specifications or are clearly personalized or (ii) which are liable to deteriorate or expire rapidly or (iii) which are sealed on delivery and are with irreversibly damaged packaging or are used.

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