DELIVERY & RETURNS
DELIVERY
Delivery
Delivery is only available in the EU and is deemed to have occurred when the goods are delivered to the address you have provided.
Delivery time
Orders are dispatched within 1-4 working days. Delays may occur if a product is out of stock. When pre-ordering an out-of-stock product, delivery will be made as soon as possible upon restocking.
Warranty
We have a legal obligation to supply products that comply with these terms and conditions. If the goods supplied are faulty, you are entitled to your statutory rights as a consumer. Solidifique makes no further warranties against defects other than the rights provided by law.
Price for delivery
Your order at Solidifique.com will be shipped in accordance with the rate for the various shipping zones posted on the Site.
RETURNS
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Solidifique Ltd, Georche Petrov 1,1309 Ilinden, Sofia, Bulgaria, email: contact@solidifique.com) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax, or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract to:
SOLIDIFIQUE Ltd, Georche Petrov 1, 1309 Sofia, Bulgaria,
email: contact@solidifique.com +359 887 717 600
I/We hereby give notice that I/We withdraw from my/our contract: of sale of the following goods: …………………………………………………………….. ordered on…………………/received on………………………….:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) only if this form is notified on paper:
Date
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, without the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.
You shall send back the goods or hand them over to us or to our logistics service provider, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Exclusion of the right of withdrawal: The right of withdrawal is excluded for contracts on the supply of goods (i) which are made to the consumer’s specifications or are clearly personalized or (ii) which are liable to deteriorate or expire rapidly or (iii) which are sealed on delivery and are with irreversibly damaged packaging or are used.